Because it’s Saturday night and I’ve had a long week, I’m just going to write about delivery customer behavior that drives me insane. Sounds like fun, right? 🙂
(Disclaimer: I actually really like my job, but sometimes people baffle me.)
1) Customers who order delivery and then go hang out in their backyard where they can’t hear me knocking/ringing the doorbell. This happens more often than you’d think. It just makes no sense to me. Do you actually want your food or what?
This man today took it a step further. I bang on the door for a few minutes with the door knocker (I seriously hate when houses don’t have doorbells — or when they do have doorbells, but they don’t work, and they KNOW they don’t work, but they don’t mention this when they order) before I give up and go back to my car, grab my phone, and dial the phone number on the receipt. It rings and rings and, oh oops, the voicemail box is full. I call again and continue banging on the door. No response. I call for a third time and continue banging. FINALLY this man shows up at the front door and is like, “oh, have you been here long?” I was pretty fed up at that point (it’s Saturday night, busy as hell, and I have 2 other orders in my trunk, so hey, you taking 10 minutes to answer the door just isn’t cute, sorry!), and I said “yep, I’ve been knocking for a while.” The man apologizes and then says, “yeah, you were calling the home phone and no one ever answers that!” I very nearly snapped at that point. Seriously, WHY DID YOU GIVE ME THE NUMBER FOR THE PHONE YOU AREN’T GOING TO ANSWER??? ARE YOU ACTUALLY TRYING TO MAKE IT AS DIFFICULT AS POSSIBLE FOR ME TO GET THIS FOOD TO YOU?? It was too much. Then he tipped me $3, which is just not a good tip at all. Sigh.
Which leads me to another brilliant customer behavior…
2) Customers who order food for delivery when they aren’t actually at home. Does that make any sense to you? Am I just crazy? If you’re already out of the house, why not just pick up your food? But no, on multiple occasions, I’ve arrived at someone’s house and had to wait for them to get home.
3) Customers who don’t turn their porch lights on. This actually makes me a bit murderous. Yes, I use google maps to look up new addresses, but you know what helps a whole heck of a lot? If I can actually see your house number! My delivery area is fairly diverse, so I can be at a million-dollar mansion one minute (I really enjoy googling customer’s addresses and seeing how much their houses are worth) and then on a dark, slightly sketchy street the next. On several occasions, I’ve called customers from my car and told them they need to turn on their porch light so that I can either figure out which house is theirs or just see well enough to walk up to their house without tripping. Cause, hey, I’m a petite young woman, and I’m not walking up to a dark house at night, sorry.
I know I can come up with quite a few more, but I’m going to call it a night.
Be nice to your delivery person, ya’ll 🙂
PS. Saw this sign at an apartment complex I delivered to today and it made me laugh.
There Ought To Be A Place To Go 